Our Constant Communication = Your Stress-Free Experience

Quality Communication From Start To Finish

6 Ways Our Commitment To Communication Makes YOUR Basement Remodeling Experience Better

We get it – there’s nothing worse than East Coast basement remodelers who don’t keep you in the loop, don’t return your calls, and don’t tell you everything you should know.

That’s why at Lux Renovations, we promise to provide regular updates and communicate well from start to finish. That’s from the consultation to the final walk-through.

And constant communication is more impactful on your experience than you might think.

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#1. You Receive YOUR Unique Dream Remodel

You’ll notice our commitment to communication immediately during your consultation.

The first thing we do is LISTEN – a skill lost by far too many remodelers. By listening far more than other contractors, we learn your needs, goals, scheduling preferences, and budget better than other contractors.

That way, we can create YOUR dream basement. You know, the one you have envisioned for years. It’s fully custom; it’s fully ours.

#2. You Know What To Expect And What Will Happen

After we understand what you hope to accomplish with your basement remodel, we explain, in detail, our process… step by step.

More than that, we:

• Address every concern
• Answer every question. 
• Ensure you’re 100% confident in your decision to move forward

Lastly, we put it in writing – we include the entire scope of your project in your basement remodeling quote.

#3. We’re An Open Book About Our Materials And Installers

Here’s an industry secret – many basement remodelers don’t want you to know the materials they use, the installers they hire, and the processes they implement.

The less you know, the better. That way, you can’t object when they skimp on material and installation to improve their profits.

At Lux Renovations, we’re an open book. We use Owens Corning Basement Systems – well-known for its superb quality. And we’ll gladly tell you everything about our installers and family-focused culture as well.

#4. No Surprises On Costs

The LAST thing you want is a contractor who suddenly changes your order (and its cost) without consulting and informing you.

At Lux Renovations, change orders are rare.

However, if changes are necessary, we explain why and seek your approval.

More importantly, we explain your quote in detail before the project begins, so there aren’t any surprises or hidden fees.

And if you have questions about the cost of your basement remodel? We’re here to answer them.

#5. Regular Progress Updates

Basement remodelers who don’t communicate how they should can cause unnecessary stress. They can turn your dream remodel into a nightmare. In the worst cases, you’re unsure when they’ll be back – or if they will.

Not here. Not at Lux Renovations.

You receive regular updates every step of the way.

• When we’re on our way for your consultation
• When your materials arrive at our office
• When we come for the installation
• When the project is wrapping up

In all likelihood, you’ll never have to call us first; after all, you’ll already be “in the loop.” However, if you ever have a question, you can quickly call or email us for a prompt response.

#6. You’re “In The Know” When There Are Challenges

It’s nice to receive updates when all is going well, but it’s absolutely necessary for your contractor to communicate when things aren’t going well.

Unfortunately, contractors hate delivering bad news, so they often don’t.

Although it’s rare for mistakes or setbacks to occur at Lux Renovations, we communicate when they do. That means:

• Material delivery delays? We let you know. 
• Running a little behind due to traffic? We let you know. 
• Installation errors that we need to re-address? You guessed it – we let you know.

Nothing is swept under a rug or covered up. We ensure flawless installation and a stress-free process. And that means owning up to mistakes and keeping you informed.

Are you searching for a East Coast basement remodeler with a proven track record of quality communication? Contact Lux Renovations today for your free and accurate quote.