Honest East Coast Basement Finishing

We Didn’t Try To Talk Terri Into A Massive East Coast Basement Project – We Actually Talked Her Out Of One

At Lux, Aligning Your Wants And Needs Is Always Our Goal

There are many different approaches to basement finishing in East Coast. That’s not just true for your choice of finishing technology and accessories.

It applies to the scope of your project, as well.

Some homeowners have their heart set on remodeling their entire basement in one go. This very well may be the best option for you and your household. However, you may also be better off starting with a smaller project and expanding later.

That was the situation Terri A. and her husband found themselves in. Their first instinct was to finish all of their sizable basement in one go. But the team at Owens Corning Basement Finishing System by Lux Renovations knew this might be too much, too soon.

So we recommended that they start with a smaller project.

Could we have made more money by simply carrying out their original idea? Absolutely. But serving the needs of our customers will always matter more than adding zeros to our bottom line.

Terri Identifies Lux As A Basement Finishing Option

Terri and her husband had known for a long time that they wanted a more usable, livable basement. Their first thought was to do the work themselves. However, like a lot of people with busy work lives, they simply couldn’t find the time.

Eventually, they realized they needed to hire a professional contractor to do the job. So, they began their online search.

This search led them to Lux Renovations. Like thousands of homeowners across East Coast, they recognized a good thing when they saw it.

Not only could they use our one-of-a-kind basement finishing system to transform their downstairs living spaces. They could do so on a tight timeline and with minimal mess or disruption.

“My husband and I had been wanting to refinish our basement for quite some time. We were going to attempt to do this by ourselves, but between working full time and only having the weekend to get things done, it never happened. We decided to look online, and we came across the Owens Corning site. We discussed it and decided it couldn’t hurt to have someone come to our house and explain their product and procedure for getting it done.”

Consulting With Terri On Her East Coast Project

The first step for Terri and her husband was contacting us and arranging a time for their remodeling consultation. Their goal was to find out everything they could about us and see if we were the right provider for them.

On the appointed day, their Lux representative arrived to give his presentation.

Before doing anything else, he checked to make sure the couple’s basement met all building code requirements. He then explained the unique features of our system and its installation process.

Terri and her husband were thoroughly impressed. So, they and our rep began discussing the details of what their redone spaces might look like.

“We were very pleased with the professionalism of the presentation the man gave and how he didn’t try to sell us something we didn’t need. We decided to go with the 350 square feet he suggested (we were going to go much bigger, but he reeled us in and explained we could always go bigger if we wanted to at a later date…LOL). Thank you, Paul. We were out of control for a little bit there.”

Helping Terri Align Her Remodeling Wants And Needs

Terri’s original idea was to remodel her entire basement in a single project. And you might think it was in our best interest at Lux to simply agree to this plan.

After all, a bigger project means a bigger budget and more profit for us. Who wouldn’t jump at this kind of opportunity, no questions asked?

We wouldn’t.

Recommending A Smaller Basement Finishing Project

After talking with the couple, our rep concluded that they really didn’t need the full-scale project they were planning. Sure, they wanted it. But it would cost them a lot more money and leave them with finished spaces they had no particular use for.

So, he took the seemingly unusual step of talking them out of redoing all their downstairs spaces at once. Instead, he recommended a more limited project that covered a total of 350 square feet.

Of course, he let them know the final choice was in their hands. He also made it clear that they could always expand their remodel at a later date.

“The people who came to our house were professional, courteous, and very knowledgeable. They had our basement finished in 8 days. We were astonished at what they had accomplished in a little over a week.”

—Terri A.

Your Reputable Basement Remodeling Professionals

In the end, Terri and her husband heeded our rep’s advice. Not long after, we got started on their smaller-scale project. Just over a week later, the work was finished.

In her online review, Terri thanked us for talking her out of her original plans.

She also praised us for our professionalism, courtesy, and the quality of the final results. For our part, we were pleased we’d helped her match her wants with her needs.

Want a basement remodeling team that always has your best interests at heart? Contact Owens Corning Basement Finishing System by Lux Renovations today to arrange your free consultation. We’re committed to helping you make the best possible use of your renovation budget.